Reference

Read These Terms Before You Start

These terms set out the rules that apply when you open and use an av99 account, including how deposits via bKash, Nagad and Rocket are handled, what conduct is expected, and how disputes are resolved.

Applies to all account holdersCovers bKash, Nagad, Rocket wallet useJurisdiction-dependent accessUpdated when rules changeContact us if anything is unclear

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TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you believe a rule has been applied incorrectly to your account, contact us directly. Our support team handles account and policy questions — including disputes about bKash, Nagad or Rocket transactions — and will get back to you with a clear answer rather than a copy-pasted response.

Live Chat Open the chat window from your account dashboard to raise a terms question directly with our support team during available hours.

Email Support Send your query to our support address for written confirmation of how a specific term applies to your account or wallet transaction.

Account Help Centre The help section inside your account lists common terms questions and explains bKash, Nagad and Rocket transaction rules in plain language.

What These Terms Actually Cover

av99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with av99, you agree to these terms in full. They govern how your account is created, funded and used. Deposits made through bKash, Nagad or Rocket are subject to the transaction rules of those wallet providers as well as our own processing

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conditions — your wallet PIN and account number are your responsibility to keep secure. We do not share your payment details with third parties outside of what is required to process a transaction. Eligibility to use this platform depends entirely on the laws of your local
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jurisdiction and the regions we support at any given time. We may update these terms when our services change or when regulatory conditions require it. When we do, we will post the revised version at this address and the updated date will appear at the top
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of the page. Continued use of your account after an update means you accept the revised terms. If you disagree with any change, you should stop using the account and contact our support team to close it. Any funds held in your account wallet at that
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point will be handled according to the withdrawal process in place at the time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Policy Conduct

We take the integrity of your account seriously. These four practices explain how we apply our terms day to day — from wallet verification to account closure requests.

Wallet Verification

When you add bKash, Nagad or Rocket to your account, we verify that the wallet number matches the name on your registration. This prevents unauthorised withdrawals.

Account Security

We use OTP confirmation for login and sensitive account changes. If you notice unrecognised activity, contact support immediately and we will lock the account while we check.

Data Retention

Account and transaction records are retained in line with applicable data rules. You may request a summary of your transaction history by contacting support in writing.

Policy Change Notice

When terms change materially, we post a notice on the site and flag it inside your account. You can also email support to request a plain-language explanation of what changed.

Common Questions About These Terms

These are the questions we hear most often about account rules, wallet conditions and how the terms apply to specific situations in Bangladesh.

The core account rules apply equally, but bKash, Nagad and Rocket each have their own wallet transaction conditions that also apply alongside our terms when you deposit or withdraw.

Access depends on your local law and the regions we support. It is your responsibility to check whether using this platform is permitted under the laws of your jurisdiction before opening an account.

Contact support to initiate account closure. Any remaining balance will go through the standard withdrawal process to your verified bKash, Nagad or Rocket wallet before the account is closed.

We post the revised terms at this page address and update the date shown at the top. We also flag significant changes inside your account dashboard so you are not caught off guard.

Using someone else's bKash or Nagad wallet, creating duplicate accounts, or attempting to manipulate transactions are all breaches. We may suspend or close accounts where a breach is confirmed.

Raise it through live chat or email support with your account details and a description of the issue. We will review the case and respond with a written explanation of the decision.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read These Terms Before You Start

Reach Us About These Terms

Account Security and Policy Conduct

Wallet Verification

Account Security

Data Retention

Policy Change Notice

Common Questions About These Terms

01 Do these terms apply the same way to all payment methods?

02 Can I use av99 if online gaming is restricted in my area?

03 What happens to my account wallet if I want to close my account?

04 How do I know when the terms have been updated?

05 What counts as a breach of these terms?

06 Who do I contact if I disagree with how a term was applied to my account?

Terms & Conditions

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