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How av99 Handles Your Personal Information

This Privacy Policy explains exactly what data av99 collects when you open an account, make a deposit through bKash, Nagad or Rocket, or contact our support team.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device dataYour right to access or delete data

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What Data We Collect and Why

av99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the name, email address, phone number and date of birth you provide during registration. If you deposit using bKash, Nagad or Rocket, we record the transaction reference and wallet number associated with that payment — we do not store

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your wallet PIN or full account credentials at any point. When you browse the platform, our servers log your device type, browser, IP address and session timestamps. We use this technical data to keep your account secure and to detect unusual access attempts. We do not
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sell your personal data to third parties. We may share limited data with payment processors — specifically the bKash, Nagad and Rocket gateways — only to the extent needed to process your deposit or withdrawal. We may also share data where required by applicable law or
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a lawful regulatory request in your eligible region. Data collected through account registration is retained for as long as your account remains active. If you close your account, we retain certain records for the period required under applicable jurisdiction rules. You can request a copy of
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your data or ask us to delete it by writing to our support team. Eligibility to use this platform depends on your local law and the regions we currently serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Your account and payment data are protected through encrypted connections on every page of the platform. We apply session verification when you log in from a new device, sending a one-time code to your registered mobile number before access is granted. Cookies on the platform are used to maintain your session, remember your preferred language and track which pages you visit — they are not used to build advertising profiles. You can adjust cookie preferences through your browser settings at any time.

Encrypted Connections

Every page on av99, including your account dashboard and the deposit flow for bKash, Nagad and Rocket, runs over an encrypted connection to protect your data in transit.

New-Device Verification

When we detect a login from an unrecognised device, a one-time code is sent to your registered mobile number. Access is only granted after you confirm that code.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your account settings. No cookies are used to sell your data or target you with external ads.

Data Retention and Deletion

Your account data is kept while your account is active. On account closure, records are retained only for the period required under applicable law in your eligible jurisdiction.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review the data we hold on your account, request a correction, or ask us to delete your information entirely, our support team is the right place to start. You can reach us through live chat, email or our on-site contact form. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request before we begin processing it.

Frequently Asked Questions About Your Privacy

These are the data and privacy questions we hear most often from people using the platform in Bangladesh. If your question is not covered here, reach out through live chat or the contact form in your account.

We collect your name, email address, registered phone number and date of birth at sign-up. Payment activity through bKash, Nagad or Rocket is logged as transaction references — never your wallet PIN.

We do not sell your data. We share limited payment data with bKash, Nagad or Rocket only to process your transaction. We may disclose data if required by applicable law in your eligible region.

Send a data access request via email or the on-site contact form. Select 'Privacy and Data' as your subject, include your account ID, and we will confirm receipt before processing your request.

Yes. Contact our support team through live chat or email and request account and data deletion. We retain only the records required under applicable jurisdiction rules after deletion is processed.

Cookies maintain your login session, remember your preferences and track page visits for platform improvements. We do not use cookies to build advertising profiles or share browsing data with advertisers.

We store the wallet number associated with a transaction for record-keeping only. Your wallet PIN is never requested or stored by av99 at any stage of the deposit or withdrawal process.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAv99 Banking InfoBaccarat Fire

How av99 Handles Your Personal Information

Data Handling, Cookies and Account Security

Encrypted Connections

New-Device Verification

Cookie Controls

Data Retention and Deletion

Contact Us About Your Data

Frequently Asked Questions About Your Privacy

01 What personal information does av99 collect when I open an account?

02 Does av99 share my data with third parties?

03 How can I see the data av99 holds about my account?

04 Can I ask av99 to delete my personal data?

05 How does av99 use cookies on the platform?

06 Is my bKash or Nagad wallet number stored securely?

Privacy Policy

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