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Understand Your Rights Before You Play

Before you open an account on av99, read through what governs your use of this platform — from eligibility and account terms to how your data is handled.

Eligibility by local lawAccount terms applyBangladesh access conditionsData handling policyContact rights included
av99 Understand Your Rights Before You Play
LEGAL CONTACT PATHS

Reach Us About Any Policy Matter

If you have a question about these legal terms, need to raise a dispute, or want to request changes to your account data, our support team handles these directly. You do not need to go through a third party — contact us and we will respond through the same channel you used.

Live Chat Open the chat icon on any page and describe your legal query. Our team will respond and escalate data or account issues where needed.
Email Support For formal requests — data access, account closure, policy disputes — email is the right path. We acknowledge requests and follow a defined response process.
Account Help Centre Log into your account and use the help section to submit a request tied directly to your account record, which speeds up verification and resolution.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We collect the information you give us at registration and through account activity. Here is a clear breakdown of how we handle each area so you know exactly where you stand.

Data Handling

We collect account registration data, transaction records including bKash, Nagad and Rocket activity, and session data. We do not sell your personal data to third parties.

Cookies and Tracking

We use session and functional cookies to keep your account active and remember your preferences. You can adjust cookie settings through your browser at any time.

Account Security

Your account is protected by OTP verification on login and key account changes. If you see activity you did not authorise, contact support immediately to freeze the account.

Data Retention and Requests

We retain account and transaction data as required. You may request a copy of your data or ask us to delete non-essential records by contacting support through email.

Common Questions About av99 Legal Terms

These are the questions we hear most often about account rights, data, eligibility and how to act on a legal request with us.

Access depends on your local law and the eligible regions we can serve. You must confirm that your use of the platform is lawful in your location before opening an account.

We collect your name, contact details and payment method information including bKash, Nagad or Rocket account references. Transaction records are also retained as part of your account history.

Email our support team with your account details and a clear data access request. We will verify your identity and provide the data held against your account within our standard response window.

You can request deletion of non-essential data. Certain records — such as transaction history involving bKash, Nagad or Rocket — may be retained as required by our operational and legal obligations.

We post a notice on the platform when material terms change. Continuing to use your account after that notice means you accept the update. If you do not accept, contact us to close your account.

Submit your dispute via email to our support team with your account reference and a clear description. We log all formal disputes and respond through the same channel with a reference number.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.